Frequently Asked Questions

  • 1. How long does it take for agents to start making calls?

    This depends on the response time of the invited agent. Agents are notified immediately when you invite them to your project. Often they will accept a project and begin working within 60 minutes. Be sure to upload the calling list via CSV file as soon as the agent accepts the project to avoid delays.

  • 2. How many agents can work on my projects?

    You can create multiple projects and each product can have multiple telesales agents. There is no limit on the quantity of agents you can hire. Currently, each agent must be provided their own calling list, calling lists aren’t shared. So for each new hire, upload their CSV file of customers to call.

  • 3. What safeguards do you have in place?

    We have a number of great safeguards in place to ensure the best experience when using CallDaily. Firstly, all agents have public feedback for their project history. This will allow you to use others' testimony in selecting a top agent. Agents also have sample voice recordings for you to assess their communication skills. The minimum contract length is just 1-day, so you can always start with a short duration to do an initial performance assessment. We also escrow funds, so an agent is not paid until they complete the project (we also verify calls were completed correctly). What’s more, agents can only call contacts that you’ve uploaded to the website, they’re unable to dial numbers, and the system only allows agents to make calls at the permitted hours. So, if you don’t want calls on Sunday, it will be impossible for them to call.

  • 4. How do you ensure agents complete the full 8-hours of calls per day?

    All calls are made through our system, which logs and calculates the total duration of calls by adding the actual call duration that the agent has spent on the call. Please note, 10% of the 8-hours is allotted for adding feedback and notes on each call for your review. All calls are also recorded. You can immediately view the call recordings and total time spent on the calls for any given agent.

  • 5. How much does it cost to use CallDaily

    Agents set their own hourly rate. The daily cost is calculated from the agent’s hourly rate * 8 working hours + $8 daily to cover call charges. For example, an Agent Rate is $5 Per Hour * 8 hours = $40 + $8 call charges = $48 total for the day / 8 hours. If you hire an agent who is only available part-time, the 8-hours requirement could be completed over 2 days, this does not increase the project cost, as the $8 covers 8 hours of calls whether completed over 1, 2 or 3 days etc.

  • 6. How can I connect CallDaily to my CRM?

    CallDaily is fully integrated with Zapier. If you haven’t used Zapier before, it’s really a fantastic tool that you should look into. It allows you to connect Web Applications together without any coding. Zapier works with Triggers and Actions. Triggers start a process and actions can be part of a process. For example, when you add a new contact to your CRM, this can be a trigger, that then sends the calling details onto Zapier for your agent to call. Additionally, whenever an Agent ads feedback about a call, and clicks the save button, that information will immediately be sent to your CRM under the matching record. Such an integration means you don’t need to manually keep uploading contacts, nor checking your dashboard for updates.

  • 7. What type of Sales Agents do you have on CallDaily?

    Sales Agents can select up to 5 Specialist Areas, these include Software, Accounting, Legal, Travel etc. You can use these filters, as well as location, rate, language and general bio searches to easily locate Agents with the skills you require. You can also review an Agent’s feedback and listen to their voice samples before hiring!

  • 8. How can I use CallDaily to expand my International Operations?

    Currently, you might have leads coming from certain new geographies, however, due to the difficulties in dealing with these enquiries you can’t give them any special care or addition. However, using CallDaily you can hire a Sales Agent in this new location to perform multiple activities such as: Introduction Calls, Upgrading Calls, Live Demos, Cold Calling etc. If you don’t have any geography in mind you can specifically create a Google Ads Marketing Campaign targeting the same country as your Agent such as Australia.

  • 9. How do you ensure top quality phone calls?

    CallDaily Guarantees call quality. If you hire an Agent and there is an issue with call quality, we will offer a full refund. We can assess this via Call Recordings if requested. CallDaily uses US Tier-1 VOIP service providers to provide our telephony services. They have data centers that process the calls in the East and West Coast, Ireland, Germany, Brazil and Australia. The system automatically detects the best datacenter based upon the agent's location. We have never identified an issue with US calls and even calls from International Locations such as Singapore to the US are perfectly clear. If there is an issue with the Agent’s Internet connection it can also cause a problem, we monitor this closely and test Agent connection speeds. Agent’s that do not have sufficiently fast internet are unable to accept projects until they pass the speed test.

  • 10. How do I join CallDaily as a Sales Agent?

    To find out more about joining CallDaily as a Sales Agent you can read the dedicated page for Sales Agents here:

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